Returns & Exchanges
At Happy Houseplants, we want you and your greenery to thrive together, which is why we offer a 30-day satisfaction guarantee on all plants and accessories. If your new plant arrives in less-than-perfect condition, we are committed to making it right with a replacement or a full refund.
Document the Condition
Take clear photos of the plant and its packaging within 48 hours of delivery to document any damage or health concerns.
Contact Support
Email our plant care experts at [email protected] with your order number and the photos you captured.
Receive Authorization
Our team will review your request and provide a return authorization number or instructions for a complimentary replacement.
Pack and Ship
For non-living items, secure the product in its original packaging and use the provided prepaid shipping label to send it back to our nursery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing